View project on customer satisfaction towards mobile service providers. Review of literature on customer satisfaction in bsnl. A study on customer satisfaction with pantaloons essay 3941. The 2 selected dimensions customer satisfaction, convenience, security, website functionality and customer. May 09, 2016 study of customer satisfaction on airtel 1. Theoritical knowledge is not sufficient for understanding in better way. Ravindra kumar roll no40 pgdm200709 new delhi institute.
A study on customer satisfaction towards bsnl in madurai city national conference on innovative business practices in technological era 34 page erode sengunthar engineering college, thudupathi, erode objectives. Final project report on customer satisfaction on bsnl landline and. Analysis of marketing strategies of bsnl and private sector. Final project report on customer satisfaction on bsnl. Project on customer satisfaction towards airtel essay example. The study of customer satisfaction of bsnl in coimbatore has been made through interview schedule method. A study on customer satisfaction towards bsnl with special. Discuss project report customer satisfaction for bsnl users within the marketing management forums, part of the publish upload project or download reference project category. To study that customer are in practical satisfied with the network and other services.
Discuss require project report on customer satisfaction of fertilizer within the resolve your query get help and discuss projects forums, part of the projects hub for management students mba projects and dissertations bms projects bba projects category. A project report on customer satisfaction survey of maruti udyog ltd. Broadband customers base in india as envisaged in draft national telecom policy 2011. Vol1 issue3 2016 international conference on research. This project is totally focusing on the consumer preferencestowards different sales promotion techniques means which sales promotiontechnique is mostly preferred by the customer in the city of indore madhyapradesh. Varadharajan in their study an empirical view on customer perception and satisfaction towards bsnl broadband connections in chennai city has stated that bsnl. Customer relationship management, project report on customer relationship management, why customer relationship management database for customer information, improvement in customer retention and loyalty, customer relationship management is effective tool, identify and maintain relationship with customers, feedback from customers, services according to customer. An empirical example based on the mobile phone service market in france indicates support for the moderating role of switching costs. To find out the level of consumer satisfaction as regards bsnl services and the factors perceived by. Customer satisfaction, coimbatore, bsnl landline, telecom industry. Factors affecting customer satisfaction is of worth importance in order to know the reasons or the factors which are responsible to create satisfaction among customers for a particular brand. Student declaration this is to declare that this industrial project report on customer s attitude and competitorss response towards launch of rjio is a record of genuine work done by.
The organization took over the telecom services and network management from the previous central government departments of telecom services. To study the level of customer satisfaction towards bajaj a project report submitted to the. Pdf a project report on job satisfaction a case study with. Ruchi khandelwalmba iii sem, 20092011 deepshikha institute of management studies isi17 riico institutional area, sitapura jaipur preface 1. Providing greater customer satisfaction contribute towards. The delivery ofsatisfaction is the minimum the customer expects. To study the satisfaction level of customer with regard to bsnl. Bharat sanchar nigam limited bsnl started its operation and installed quality telecom in the nation on 15th september 2000. Above more than 3 laces employees, officer and engineers working in bsnl at present. Companies have done a lot to improve customer satisfaction and. This study of customer satisfaction helps in identifying the various factors related to the customer satisfaction. Major project report on study of customer satisfaction towards airtel submitted in partial fulfillment of the requirements for bba general programme of guru gobind singh indraprastha university, delhi submitted by. The objectives of the study are to study the customer satisfaction level towards bsnl landline services.
Jul 28, 2010 a study on customer satisfaction with pantaloons chapter 1 introduction to the study the indian retail industry is the largest among all the industries,accounting for over 10 percent of the countrys gdp and around 8 percent of the employment. The primary objective of this study is to find out the consumer preference and satisfaction towards laptops with special reference to chennai. Pdf customer satisfaction is the main goal of every business organization. Bsnl augmented business performances with go4customer. Messaging and storage platform and provisioning billing and customer. A project report on job satisfaction a case study with reference to master of business administration college address. I hereby certify that the work which is being presented in the project entitled, a study on customer satisfaction for bsnl landline and mobile services in sonepat. Final project report submitted in the fulfillment of requirements for the postgraduate diploma in management 200709 submitted to. To understand the geographic, demographic and economic factors of the customers. A study on customer satisfaction towards bsnl in madurai city. A project study report on bsnl, financial overview of telecom sector in india submitted in partial fulfillment for the award of degree of master of business administrationsubmitted by.
Pdf a project report on job satisfaction a case study. Bsnl services on customer satisfaction free download as word doc. Customer satisfaction, a business term, is a measure of how products and services supplied by a. A project report on customer satisfaction survey of maruti. M 11 his study entitled on a study on customer satisfaction towards bsnl with special reference to the city of coimbatore focuses to know whether customer receive the service in time and is it fulfilling their needs to desired levels. Require project report on customer satisfaction of fertilizer. Hi can you please share this project in word or pdf format asap reply. The matter presented in this research project report has not been submitted by me for the award of any other degree of this or any other. The retail industry in india has come forth as one of the most dynamic and fast paced industries with several players entering the market. To identify the difficultiesin bsnl cellular service to findout the customer expectation of bsnl cellular service. May 26, 20 if you want dissertations, thesis, case studies on customer relationship management, research proposals, term papers, mba project report on customer satisfaction, research projects, assignments, coursework, essays, articles, powerpoint presentations swot analysis report on canara bank, and synopsis, than contact mahasagar publications, mumbai.
Indias public sector telecom company bsnl is the seventh largest telecom company. Research methodology this study aims to identify customer satisfaction of bsnl in coimbatore among the consumers for its purpose data were collected by survey methods through questionnaire. The matter presented in this research project report has not been submitted by me for the award of any other degree of this or any other university. Customer satisfaction, bsnl services and schemes, competition. Final project report on customer satisfaction on bsnl landline and mobile services free download as word doc. Project work is an application oriented academic activity and aims to sharpen your theoretical and quantitative skills through their application in the light of theoretical knowledge gained while pursuing the various courses like ignou mba marketing project.
Pdf a study on customer satisfaction towards online shopping. The present study is based on the awareness of bsnl among. We discussing rdso lucknow summer training in hot topic area and see more. Jul 02, 2007 bharat sanchar nigam limited bsnl an introduction. Project on customers attitude and competitors response. Pdf in the era of globalization electronic marketing is a great revolution. Please upload a seminar or project report, code, material. Secondary data was collected from books, journals, reports, newspapers etc. The project entitled a study on customer satisfaction of airtel mobile network in chennai is carried out with an objective to determine the consumer preference and satisfaction. Here is the report of summer training done in bsnl basic objective of this training is that is to know how the work is performed in the company. Bsnl bharat sanchar nigam limited is abbreviated as bsnl. If reliance jio fails to give the full satisfaction to its customer, it is difficult to sustain its image in the systematic nation. Here is the report of summer training done in bsnl. It is fourth largest departement of telecommunication company in asia and seventh in world today.